Basic Principles and Expectations :A – Basic principles of an effective and successful communication
B – The stakeholders and their expectations

Crisis situation and Issues :

A – Crisis management, a managerial responsibility
B – From an accident to a crisis ?
C – Crisis management, an emotional situation instead of a realistic and logical approach
D – The Crisis Management Team and its organization
E – How to deal with a crisis situation, aspects and challenges

The Crisis and the Media :

A – The media, the journalists and their expectations
B – How to manage the media, and how to prepare an interview.
C – Exercise and identification of the major difficulties when answering a telephonic or TV interview.
D – The “Do & Don’t”

The Crisis and the Stakeholders :

A – How to manage victims and their family
B – How to manage sensitive phone calls
C – How to deal with post-traumatic stress situations
D – Don’t forget your personnel, your neighbors and other stakeholders.
E – General conclusions and recommendations